Please check the steps below when player keeps loading.
1. Check your network connection:
[Network environment]
Live streaming video requires a high-speed, stable network environment.
- If you are not using Wifi, please make sure in advance that you have enough data to stream and you will be within a service area for your provider.
- If you are using shared Wifi, please turn off any devices that you are not using before the stream starts.
- If you are using your data provider (not Wifi), please avoid the places with crowds, underground areas, and locations surrounded by concrete.
The event owners do not take any responsibility for live streaming failures caused by purchasers.
2. Check your device:
- If the above steps cannot solve the network issue, please try another devices or log into the system again.
If the issue still exists, please Contact us.