Please check the steps below when streaming shows unstable or player keeps loading.
1. Check your network connection:
[Network environment]
Live streaming video requires a high-speed, stable network environment.
- If you are not using Wifi, please make sure in advance that you have enough data to stream and you will be within a service area for your provider.
- If you are using shared Wifi, please turn off any devices that you are not using before the stream starts.
- If you are using your data provider (not Wifi), please avoid the places with crowds, underground areas, and locations surrounded by concrete.
Note: The event owners do not take any responsibility for live streaming failures caused by purchasers.
2. Check your device:
- If the above steps cannot solve the network issue, please try another devices or log into the system again.
If the issue still exists, please Contact us.